<strong>A smart bot, or chatbot, is an artificially intelligent system that learns from experience. These programs are often built to simulate human interactions. Typically, chatbots are used in dialogue systems for practical purposes like customer support or FAQs. Many smart bots use sophisticated natural language processing systems – however, there are also simpler bots that analyse text for keywords, then pull a response from a database. Either way, chatbots offer a valuable means to streamline business functions, enabling companies to execute day-to-day tasks in a simpler, faster, and more effective manner. Business leaders are already implementing chatbots to enhance processes across numerous verticals. Therefore, if you’ve yet to implement a chatbot initiative in your enterprise, the time is now. In this article, we explore how chatbots can drive productivity.
How can a smart bot improve human productivity?
The most common use of a smart bot is customer service support. AI-powered programs like chatbots are transforming the customer service landscape through human simulation. With chatbots, consumers can get quick answers to urgent queries, handle complaints, or create alerts for human agents. Not only do they streamline the process of engaging customers, but they also cut costs and streamline activities. The key characteristics of these productivity gains are broken down below.
1- Manage workloads and liberate human resources
Many businesses require their employees to perform routine, repetitive tasks. For workers, this is often frustrating and demoralising. In contrast, chatbots excel at repetitive tasks, which they can complete far more efficiently than humans. As such, assigning time-consuming, low-level tasks to chatbots can free up time for humans to manage more challenging tasks.
A useful model is to allow chatbots to handle customer queries up to a point, but ensure human agents can make critical interventions. This streamlines the customer service process whilst ensuring customers feel valued. As a result, businesses can save money, drive customer satisfaction, and boost employee morale.
2. Provide Better Customer Service
Currently, IBM estimate that businesses spend $1.3 trillion on 265 billion customer service calls every year. Although expensive, this is critical work, as now, customer service is a key product differentiator in a crowded marketplace. However, chatbots provide a cost-effective solution. Natural language processing makes chatbots excellent at dealing with customer queries – especially since these queries are now more likely to be communicated via messaging app than a phone call. Now, many online interactions are already handled by bots instead of humans, as bots are available around-the-clock. Furthermore, a smart bot costs a fraction of the price of a human agent, never tires, never needs breaks, doesn’t take holidays, or switch jobs.
3. Give every employee a virtual PA
Chatbots can also function as virtual personal assistants. Staff can delegate tasks and request information from smart bots – and just like a human PA, a chatbot can learn from experience and anticipate your needs. Chatbots can extract information from vast databases in seconds, making workflows more efficient and productive. Furthermore, chatbots can send alerts, schedule meetings, arrange travel, and remind you of deadlines. For instance, project managers can insert chatbots into workflow management tools like Slack, keeping staff informed of pending tasks, project schedules, and other dependencies.
4. Make Training More Effective
The key goal of training in any organisation is to enhance productivity and drive performance. However, the problem is measuring efficiency and impact. However, with their ability to deliver information and alerts, chatbots can give employees the support they need to reach their performance goals. Furthermore, chatbots are also useful in the onboarding process. With a chatbot, new employees can access information about protocols and systems easily and quickly, enabling them to get to grips with their role faster.
Chatbots: The key to greater productivity
With powerful AI-driven smart bots, businesses can enhance their backend operations and customer-facing performance. With the right strategy, companies can streamline processes and achieve concrete business breakthroughs. However, when examing your options, it is important to choose a program that meets your business needs. For example, if you’re seeking to automate a single business function with less investment and low computational power, opt for a simple chatbot. In contrast, if your business needs to develop a smarter bot that can handle complex queries unsupervised, invest in a more sophisticated program. Either way, the productivity gains will be clear.