The Future of CX: Human and Virtual Agent Symbiosis

virtual agent

Once upon a time, consumers dreaded encountering a virtual agent. From call centres to very early chatbots, customers came across unreliable voice response systems and digital agents that could only respond to very specific questions. Often, this was frustrating for customers and counterproductive for businesses. In contrast, today’s artificial intelligence technologies are more context-rich and […]

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The 4 Most Important Chatbot Metrics to Track

Over the last two weeks, we have worked with the awesome people at Botanalytics to put together a list of the key metrics to track for any chatbot. Botanalytics is a company which provides an analysis tool to help improve human-to-bot interactions and conversational UI through data. In this quick read, you’ll find a break […]

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Operations Strategy as a Tool For Optimisation and Competitive Success

Operations strategy is a method a company uses to realize its objectives. A company can examine and implement effective and efficient systems for using resources, personnel, and infrastructure by developing key policies. The main role of these strategies is to provide a plan for the running function of the company so that it can optimize […]

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The Art of Closing Sales: 5 Steps and Techniques to Seal the Deal

Closing Sales

Every salesperson has a common goal – to get the client to buy whatever it is that they’re trying to sell. Seems simple right? However, closing sales is rarely that straightforward. After all, when was the last time you can remember a pitch opening with “Do you want to buy this?” and the client replying, […]

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